Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when your claim …

Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage,...

All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by you on your …

To enable automatic tracking, Route requires read-only access to any email accounts you wish to sync with our app. Once we have your permission, we parse your emails to collect only information on …

Route Brand PortalDec 7, 2025 - Dec 14, 2025Route Brand Portal

When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.

Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your account manager to …

Think of it as your own personal admin portal where you will have full visibility into everything happening with Route at your company, as well as where you can contact Support and change your settings.

Overview: This guide will walk through how to enable and configure the Route Protect widget on Shopify stores using Shopify’s new Theme...