A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

Ocwen Financial Corp. is entering the contact center software market with in-house-developed software, according to a company executive. The West Palm Beach, Fla.-based financial services firm will be ...

A ticket vendor decided to in-source its contact center agents, but needed a way to ensure flexible technology that could stay abreast of social media and other fast-evolving trends. A hosted solution ...

Verizon Communications Inc. and Sprint Corp. are gearing up to offer IP-based hosted call center services that promise to reduce costs and ease contact center management. Both carriers plan by ...

5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Learn everything you need to know about contact centers, from terminology and features to enterprise capabilities and deployment types. A contact center enables customer service or sales teams to ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...