Whether from regulatory changes or customer expectations, it seems that healthcare organizations face new pressures every day. To satisfy customers and remain competitive, your organization must be ...

Interactions with healthcare providers are incredibly personal experiences and as a result, patients expect especially high levels of care from healthcare organizations. Unfortunately, as PWC reports, ...

Syllable, a customer service automation platform designed for healthcare organizations, has announced the close of a $28 million series B funding round headed by Oak HC/FT. The San Jose, ...

Elevance Health brings together the concepts of elevating whole health and advancing health beyond healthcare. It’s a health company dedicated to making real progress toward improving the health of ...

Lauren Parr is the co-founder and Product Director at RepuGen, one of the leading healthcare reputation management SaaS platforms. The popular phrase "the customer is king" holds true for any given ...

For decades, parents have taught their children “The Golden Rule:” Treat others the way you want to be treated. However, as adults with various life stressors and responsibilities, we often forget to ...

Healthcare needs change. Shifting from a system focused solely on disease treatment to one that prioritizes the whole patient is essential for better patient experience. Technology enhances care. Tech ...

Sometimes people in the healthcare industry over think issues. It's all done with the best intentions, but a simple concept such as patient satisfaction can be made to appear as complex as ICD-10. Set ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. As I research and study different industries, I’m often ...

Most great businesses are built by identifying massive industries that are wildly inefficient and ripe for disruption. Amazon was born by seeing the opportunity in online retail. Google became a tech ...

SCWorx Corp. (Nasdaq: WORX), a provider of healthcare data management and interoperability solutions, today announced that it ...