The voicebot revolution is in full force, and voice AI for customer service is taking flight. Voice has already woven itself into the fabric of our personal lives, putting pressure on enterprises to ...

Companies looking to provide better CX are turning to voice solutions to offer quicker and better service customers call a contact center. As companies look to provide customers with better customer ...

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced Pega Voice AI and Messaging AI, two new solutions that analyze live customer service ...

We’ve all been there. You urgently call your bank to ask about an unrecognized withdrawal or unexpected overdraft fee and the voice assistant asks you to repeat your name again and again, as well as ...

PolyAI helps casinos, banks and medical companies field and answer calls from customers using artificial intelligence and is ...

A new generation of customer-service voice bots is here, spurred by advances in artificial intelligence and a flood of cash. Automated voice programs are being upgraded from old-school systems with ...

At this year's Inspire conference in July, Microsoft unveiled a new Dynamics 365 Customer Voice service, while also making Connected Store available in preview and updating Fraud Protection. Earlier ...

Forward-looking: Since it was first shown off at the I/O conference earlier this year, Google's AI customer service voice assistant, Duplex, has caused both amazement and controversy. But while Google ...

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce.

Do you have a “customer service” voice? If you’ve ever worked in retail, food service, entertainment or a wide range of other careers, you might be familiar with the concept. Now, thanks to TikTok, ...