Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

[url=http://arstechnica.com/civis/viewtopic.php?p=28979715#p28979715:3g8q3ul1 said: UnnDunn[/url]":3g8q3ul1]Maybe Comcast should focus on improving its existing ...

HUDSON — Once it’s operational, Comcast’s new customer support center in Hudson is expected to bring 100 new jobs to the region by year’s end, the company said Monday. During a press conference at the ...

In a stunning repeat of deprecatory customer service, Comcast has been caught changing customers’ names to “whore” and “dummy” in their computer system. Comcast customer Julie Swano told the travel ...

Should Comcast be required to live up to its claims on its Web site and in press releases? One annoyed customer in Pennsylvania thinks so. After Adam Schwartz's Internet connection was down or ...

Update: An official announcement from Comcast confirmed that it will, in fact, not be changing its corporate name, but rather branding its cable services as Xfinity. Comcast, the biggest cable ...

People with low incomes can get free Internet service through Comcast and a government program, but signing up is sometimes harder than it should be because of confusion within Comcast’s customer ...

In a move that can be viewed both as extremely cynical as well as long overdue, Comcast named its first senior executive in charge of “customer experience” on Friday. Charlie Herrin, the man that led ...

THAT ACTUALLY WORKED. I’M NOT GOING TO SEE. BY THURSDAY, CHAD WILCOX HAD REACHED HIS WIT’S END. OH, I’M VERY ANGRY ABOUT IT. I THINK THIS IS RIDICULOUS. POWERFUL WINDS DURING SUNDAY’S STORM RIPPED OUT ...

Anyone who has tried recently to visit the Comcast customer service location on Lincoln Road may have been surprised to find the place is closed. So where do customers go to get a new cable box or ...